The "golden window" problem and nighttime losses
Today's shoppers won't wait. The data is clear: 90% of customers expect a reply within the first 5-10 minutes. If there's no answer, they simply keep scrolling their feed.
The issue of "nighttime orders" is especially painful for Ukrainian E-commerce. Up to 30% of sales are generated between 10:00 PM and 8:00 AM, when customers finally have time to shop but your managers are off the clock. Without automation, these leads either "go cold" by morning or buy from someone who offers automated payment or instant help.
The solution: an AI agent that knows your business 100%
We don't offer just a button-driven chatbot; we offer a full-fledged digital salesperson powered by neural networks. It doesn't just "greet" customers, it sells to them.
Why it outperforms a human:
- Integration with your CRM and inventory: The AI can see your database in KeyCRM or Asteril. It knows exactly whether the blue dress is available in size M, and it never promises something that isn't in stock.
- Closing the deal in Direct: The agent collects the shipping details on its own (full name, phone number, branch location) and instantly creates the order in your system.
- Emotional intelligence: The system reads the customer's mood, handles objections, and suggests alternatives when the item they want isn't available.
Proof it works
Deploying an AI agent doesn't just preserve your "nighttime" sales, it also frees up your sales team by 70%. Managers no longer waste time on repetitive questions like "What's the price?" or "Can you send the size chart?" and can instead focus on complex sales and service.
Important:Using RAG (Retrieval-Augmented Generation) technology guarantees that the AI won't "invent" facts, but will rely solely on your knowledge base.
The bottom line
Your Direct can be either a constant source of headaches or your most profitable sales channel. Stop handing customers to your competitors with slow replies.
